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Use case

Unclear product wording creates invisible friction.

If users repeatedly ask what a label means, what an option does, or whether a setting is “safe,” that’s product friction caused by language. Sol Helps captures those questions and turns them into actionable microcopy improvements.

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Fit signals (you’re in the right place if…)
  • Users ask “what does this mean?” about a UI label or setting.
  • Support answers are mostly clarifications rather than bug fixes.
  • You suspect terminology differs from how customers think.
  • You want microcopy improvements grounded in real language.
The lever
Small copy changes can remove disproportionate friction — especially in onboarding, settings, and complex workflows.
What Sol Helps captures
The exact user phrasing at the moment their mental model diverges from the product’s wording.
Where it matters most
Labels, toggles, permissions, empty states, and safety/trust language.
Set expectations
You’ll still decide what to change — Sol Helps provides evidence and wording, not arbitrary rewrites.

Workflow

How Sol Helps turns confusion into better wording

It collects the questions, clusters them, and shows you where language is failing — so you can fix it with confidence.

Capture “what does this mean?”
Questions asked mid-flow are high-signal microcopy feedback.
Cluster into terminology themes
Similar confusions group together so you can address root causes, not one-off tickets.
Ship small, measurable fixes
Rename labels, clarify tooltips, improve empty states — then watch confusion themes shrink.

Proof block

What a product-wording theme looks like

Example structure you’ll see in Sol Helps. (Snippets below are illustrative.)

Theme
“Users don’t understand a setting’s impact”
Example question snippets (3–6)
  • “What does ‘strict mode’ actually do?”
  • “Will enabling this affect existing users?”
  • “Is this setting safe to turn on in production?”
  • “What’s the difference between these two options?”
  • “Why is this option disabled for me?”
Where it happened

Settings page + tooltip; confusion spikes when users reach a “mode” selector during setup.

Suggested change (example)

Rename the option to reflect outcome, add a one-line tooltip describing impact, and include an “Recommended for new users” default label. Add a docs link for advanced behaviour.

This is microcopy work grounded in evidence — not subjective preference.

Start small

A minimal first step that works

Pick one high-confusion surface (settings, onboarding, empty state). Improve one label or tooltip first, then iterate.

Start with one surface
Train Sol Helps on the docs that describe that surface (setup, settings, permissions) and deploy the widget there.
Ship one microcopy improvement
Use theme snippets to rewrite the label, tooltip, and “what’s next” guidance — then watch the theme reduce over time.
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Make product language safer, clearer, and easier to trust.

Use real questions to guide microcopy changes — then reduce confusion themes over time.

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